1. WWCC verification
We don't take a photo of the card — we verify directly with the issuing body in NSW, VIC, and QLD. We re-verify every twelve months.
- Cleared status confirmed via state register
- Suspended or revoked status auto-locks the account
Safety & trust
Trust is the whole product. So we built it in from day one.
Here's exactly what we do — and what we don't accept — to make sure the person at your door is the right one.
7 in 10
Applicants we say no to
100%
Sitters with current WWCC
$20M
Liability cover per booking
24/7
Duty manager on call
Vetting
Five layers between an applicant and your front door.
Every sitter clears all of these before they can take a single booking. We re-verify annually.
2. 100-point ID check
Passport, drivers licence, plus a selfie liveness check. Matched against the photo on their Mini Connections profile.
- Powered by Stripe Identity
- Document forgery detection built in
3. Two reference calls
We call two non-family references. Real conversation, real questions — not a form to fill in. References must be people who've seen them care for kids.
- Verified phone numbers (no email-only)
- Notes archived to the sitter's file
4. Video interview
A 30-minute video chat with our care team. We're listening for warmth, judgement, and the way they describe past bookings.
- Standardised scenarios & rubric
- Two assessors review before a yes
5. First aid current
HLTAID012 (Provide first aid in education and care) must be current. CPR recertified every twelve months — we send reminders in-app.
- Reimbursed after 10 bookings
- Cert expiry pauses bookings automatically
+ Ongoing review
After every booking, parents leave a private rating. Anything below 4 stars triggers a review by our care team. Two bad reviews and the sitter is suspended pending an in-person.
- Annual re-verification of all docs
- Random spot-check audits
Privacy & data
Your family's details, treated like ours.
We share the bare minimum. A sitter only sees your address after a booking is confirmed. Your phone number stays masked until then — calls and messages route through the app.
All data stored in Sydney (AWS ap-southeast-2). Backups encrypted at rest, TLS in transit. We're audited annually under the Australian Privacy Principles.
You're in control. Delete your account any time from settings — every record is purged within 30 days, except billing records we're legally required to keep.
Got questions about safety?
Our care team is happy to walk you through any of this in detail. Reach out via the contact form — we reply within 4 hours on weekdays.