Answers, ordered roughly by how often we get the question.

The average booking is accepted in 3 minutes 50 seconds. That's measured from when you tap "send" to when a sitter taps "accept". Same-day bookings are absolutely fine — most of our weeknight bookings are placed within 6 hours of the start time.

Yes — save them as a favourite. When you create a new booking, you can request one specific favourite first (we'll wait 10 minutes for them to respond), then fall back to your shortlist if they're not available.

Most of our sitters work with kids from 6 months to 12 years. Some specialise in infants (under 12 months — these sitters hold an infant care credential on top of the standard requirements). Each sitter lists their preferred age range on their profile.

Brisbane and Gold Coast.

Cancel free up to 24 hours before. Inside 24 hours, a 50% cancellation fee goes to the sitter. Inside 2 hours, full rate. If a kid is genuinely sick or there's a real emergency, message us — we waive the fee in those cases.

It happens — people get sick. The booking automatically re-opens to your shortlist and we send urgent push notifications to nearby vetted sitters. Inside 2 hours, our care team gets involved personally to find someone. Sitter cancellation rate sits at 1.4%.

About 12 minutes from your end — profile, documents, references. Once submitted, we typically come back within 5 business days with the outcome and (if approved) your video interview slot.

Yes — apply now, complete HLTAID012 within 60 days of joining, and we'll reimburse the cost after your first 10 completed bookings. We can point you to discounted course providers.

Every Wednesday at 10am. Your previous Mon–Sun earnings hit your nominated bank account automatically. You can see exactly what's coming through in the Wallet tab.

Parents leave a 1–5 star rating + optional comment after each booking. Your overall rating is the average of your last 30. Anything below 4 stars triggers a friendly check-in from our care team — we want to know if there's something to fix.

Absolutely — no penalty for declining. We do ask that you respond within 30 minutes of receiving a request (accept, decline, or "considering") so families aren't waiting. Multiple ignored requests over time can affect your ranking in search results.

You'll work as a sole trader, so yes — but it's free and takes 15 minutes via the ABR. We have a step-by-step guide in your sitter dashboard and our care team can walk you through it.

Five steps: WWCC verified directly with the state register, 100-point ID via Stripe Identity, two reference calls, a 30-minute video interview with two assessors, and current first aid. We re-verify annually. Roughly 7 in 10 applicants don't make it through. Full details here.

Every active booking is covered by $20M public liability insurance, underwritten by Allianz Australia. Zero excess. The policy is in force from the moment a booking starts until the moment it ends.

A red button in the app, visible to parents and sitters during any active booking. One tap connects you to our duty manager (a real, named human) in under 60 seconds. We're staffed for SOS 24/7 — every night, every booking.

Yes — verified profile photo, full first name, last initial, and a "verified" badge are visible from the moment you shortlist them. Their full last name is shared with you 2 hours before the booking starts.

Only with the sitter who accepts the booking, and only after the booking is confirmed. Until then, sitters see your suburb. Your phone number stays masked — calls and texts route through the app.

The day after the booking ends. We add up the actual hours (start time to end time, rounded up to the nearest 15 minutes), apply your sitter's hourly rate, add the booking fee if applicable, and charge your default card.

Yes — you'll see an optional tip prompt when you review the booking. 100% of tips go to the sitter, paid out in the same Wednesday cycle.

Every booking generates a tax invoice, emailed to you within 24 hours. You can also re-download them all from the Bookings → History tab in your account.

Use the contact form with your booking ID. We'll investigate within one business day and refund any error inside 48 hours. We're parents too — we know how this stuff feels.